ITIL Intermediate Operational Support and Analysis Certification Training Course in Dublin, United States

Master the planning, implementation, and optimization of Operational Support and Analysis (OSA) processes in this ITIL OSA course, which is part of the capability module.

Please fill-in the Enquiry Form on this page to know more about our upcoming ITIL Intermediate Operational Support and Analysis (OSA) certification training courses in Dublin and other cities across United States or call now on +1 (713)-287-1213 or e-mail info (at) Alibabalearning (dot) com for more information on our upcoming ITIL certification training courses in Dublin.


Key Features

Complimentary 1year of High Quality E-Learning Access

Earn 16 Hours PDU (Training) Certificate

Peoplecert approved course content

24x7 teaching assistance and support

Hard copy of the course Material

sample test papers

Exam Simulators

On-request revision session

Workshop Dates and Register

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Course Detail

Course Overview

Operational Support and Analysis Qualification

The Operational Support and Analysis module is one of the ITIL Service Capability modules, and will be of interest to candidates wishing to gain a deep level of understanding of ITIL processes and roles, how they are implemented and how they interact.


Is it right for me?


As with any of the Intermediate modules, there is no mandatory requirement but two to four years professional experience working in IT Service Management is highly desirable.


The Operational Support and Analysis qualification would suit candidates in the following IT professions or areas:



Configuration Manager

Availability Manager

System Software

Applications Support

IT Operations Manager

Network Control and Operation

Database Administrator

Problem Manager

Network Support


We have provided this list as a guide only, and choices will depend on the candidate's individual career goals and objectives.


Why should I take it?


The modular structure of the Intermediate level allows candidates to develop an ITIL specialism. The Operational Support and Analysis module will help you to gain the technical level of knowledge and skills required for detailed execution and implementation of specific ITIL processes.


Lifecycle modules which would enhance your knowledge gained from this module are:

Continual Service Improvement (CSI)

Service Operation (SO)


You may also choose to use the qualification and credits and supplement them with additional modules to achieve ITIL Expert Level.

 

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