Master the planning, implementation, and optimization of Operational Support and Analysis (OSA) processes in this ITIL OSA course, which is part of the capability module.
Please fill-in the Enquiry Form on this page to know more about our upcoming ITIL Intermediate Operational Support and Analysis (OSA) certification training courses in Dublin and other cities across United States or call now on +1 (713)-287-1213 or e-mail info (at) Alibabalearning (dot) com for more information on our upcoming ITIL certification training courses in Dublin.
Key Features
Complimentary 1year of High Quality E-Learning AccessCourse | Workshop Date | Course Type | Price ( USD ) | Register |
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The Operational Support and Analysis module is one of the ITIL Service Capability modules, and will be of interest to candidates wishing to gain a deep level of understanding of ITIL processes and roles, how they are implemented and how they interact.
Is it right for me?
As with any of the Intermediate modules, there is no mandatory requirement but two to four years professional experience working in IT Service Management is highly desirable.
The Operational Support and Analysis qualification would suit candidates in the following IT professions or areas:
Configuration Manager
Availability Manager
System Software
Applications Support
IT Operations Manager
Network Control and Operation
Database Administrator
Problem Manager
Network Support
We have provided this list as a guide only, and choices will depend on the candidate's individual career goals and objectives.
Why should I take it?
The modular structure of the Intermediate level allows candidates to develop an ITIL specialism. The Operational Support and Analysis module will help you to gain the technical level of knowledge and skills required for detailed execution and implementation of specific ITIL processes.
Lifecycle modules which would enhance your knowledge gained from this module are:
Continual Service Improvement (CSI)
Service Operation (SO)
You may also choose to use the qualification and credits and supplement them with additional modules to achieve ITIL Expert Level.
James Conklin
Great class, very informative.
Karle Scroggins
Great PMP® Bootcamp. I had a great time taking this course. I took the course to prepare to sit for the CAPM® but may be able to sit for the PMP®. I learnt a lot was challenging. Great course. We need one more day. Content was very detailed.
John Denke
it was a great class. Lots of energy. And I enjoyed.
Kevin Hambrice
Fantastic course to prepare for PMP® exam.
Eric S. Tumlinson
As a participant it was smooth sailing for me.
Khemoni Holmes
Trainer was excellent. Shared good resources and good experiences.
Dennis Glover
Good content and training.